Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina 
 and Montenegro Hospitality supervisors

Tanjo, Elma

prikaz prve stranice dokumenta Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors

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undergraduate thesis

Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors

Dubrovnik: RIT Croatia, 2022. urn:nbn:hr:229:099080

Tanjo, Elma

RIT Croatia

Cite this document

APA 6th Edition

Tanjo, E. (2022). Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors (Undergraduate thesis). Dubrovnik: RIT Croatia. Retrieved from https://urn.nsk.hr/urn:nbn:hr:229:099080

MLA 8th Edition

Tanjo, Elma. "Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors." Undergraduate thesis, RIT Croatia, 2022. https://urn.nsk.hr/urn:nbn:hr:229:099080

Chicago 17th Edition

Tanjo, Elma. "Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors." Undergraduate thesis, RIT Croatia, 2022. https://urn.nsk.hr/urn:nbn:hr:229:099080

Harvard

Tanjo, E. (2022). 'Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors', Undergraduate thesis, RIT Croatia, accessed 17 March 2025, https://urn.nsk.hr/urn:nbn:hr:229:099080

Vancouver

Tanjo E. Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors [Undergraduate thesis]. Dubrovnik: RIT Croatia; 2022 [cited 2025 March 17] Available at: https://urn.nsk.hr/urn:nbn:hr:229:099080

IEEE

E. Tanjo, "Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors", Undergraduate thesis, RIT Croatia, Dubrovnik, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:229:099080

Cite this item: https://urn.nsk.hr/urn:nbn:hr:229:099080

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Metadata

Title	Emotional Intelligence and leadership behavior in Croatia, Bosnia & Herzegovina and Montenegro Hospitality supervisors
Author	Elma Tanjo
Mentor	Milenka Kužnin (mentor)
Granter	RIT Croatia Dubrovnik
Defense date and country	2022-04-29, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics
Abstract	The purpose of this study is to explore emotional intelligence in relation to the hospitality sector in the West Balkans and how often it is used in a working environment. The key factors mentioned are of high importance for leading a successful team especially in the hospitality sector. The study consists of several key factors: employee-supervisor relationship satisfaction, supervisors' investment in bettering the team, supervisors' behavior under stress, understanding, respect and trust between the employee and the supervisor and many more. The topic is of high importance since there is a significant prejudice when it comes to leaders on the West Balkan and their comprehension of importance of emotional intelligence. This research is based on information gathered from people working in hotels in the Balkans in 2022.
Keywords
Language	english
URN:NBN	urn:nbn:hr:229:099080
Study programme	Title: Service Management Study programme type: professional Study level: undergraduate Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource	Text
File origin	Born digital
Access conditions	Open access
Terms of use
Repository	RIT Croatia Digital Repository
Created on	2022-05-18 12:21:46