Razvoj norma specifičnih za sustave upravljanja kvalitetom

Miklaužić, Andra

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master's thesis

Razvoj norma specifičnih za sustave upravljanja kvalitetom

Specijalistički diplomski rad

Zaprešić: The University of Applied Sciences Baltazar Zaprešić, 2019. urn:nbn:hr:129:862496

Miklaužić, Andra

The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

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APA 6th Edition

Miklaužić, A. (2019). Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad (Master's thesis). Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:862496

MLA 8th Edition

Miklaužić, Andra. "Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2019. https://urn.nsk.hr/urn:nbn:hr:129:862496

Chicago 17th Edition

Harvard

Miklaužić, A. (2019). 'Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad', Master's thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 28 March 2023, https://urn.nsk.hr/urn:nbn:hr:129:862496

Vancouver

Miklaužić A. Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad [Master's thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2019 [cited 2023 March 28] Available at: https://urn.nsk.hr/urn:nbn:hr:129:862496

IEEE

A. Miklaužić, "Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad", Master's thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2019. Available at: https://urn.nsk.hr/urn:nbn:hr:129:862496

Cite this item: https://urn.nsk.hr/urn:nbn:hr:129:862496

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Metadata

Title	Razvoj norma specifičnih za sustave upravljanja kvalitetom : Specijalistički diplomski rad
Title (english)	DEVELOPMENT OF STANDARD FOR SPECIFIC FOR QUALITY MANAGEMENT SYSTEMS
Author	Andra Miklaužić
Mentor	Dragutin Funda (mentor)
Committee member	Mato Pušeljić (predsjednik povjerenstva)
Granter	The University of Applied Sciences Baltazar Zaprešić (Chair of Economics, Management and Marketing) Zaprešić
Defense date and country	2019-10-11, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Interdisciplinary Social Sciences Public Administration
Abstract	U današnje vrijeme očekivano je kako svako poduzeće ili organizacija ima ili je u fazi uvođenja sustava upravljanja kvalitetom, sukladno zahtjevima međunarodne norme ISO 9001. To je ujedno i strateška odluka svake organizacije koja razmišlja na način kako će povećati konkurentnost na tržištu. Globalizacijom tržišta, te ubrzanog razvitka visokih tehnologija, stvara se konkurencija na svjetskom tržištu čime pojedino poduzeće treba svoje poslovanje svesti na ono čemu se najviše teži, a to je kvaliteta proizvoda/usluge, te zadovoljstvo kupaca/potrošača. Ovim radom prikazano je kako je došlo do razvoja normi koje su doprinijele stvaranju sustava upravljanja kvalitetom te koliko one, kao i sam sustav doprinose radu organizacija danas na globalnom tržištu.
Abstract (english)	Today, it is expected that every company or organization has already implemented or is in the process of introducing a quality management system in accordance with the requirements of the international standard ISO 9001. It is also the strategic decision of any organization that is considering how to increase competitiveness on the market. Globalization of the market and the rapid development of high technologies creates competition in the world market, whereby an individual company needs to reduce its business to what it is most concerned about, which is the quality of products/services, and the satisfaction of customers/consumers. This paper shows that the development of standards contributed to the creation of a quality management system has been developed and how much the system itself contributes to the work of organizations today in the global marketplace.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:129:862496
Study programme	Title: Public sector Management - Specialist Graduate Professional Study Study programme type: professional Study level: specialist graduate Academic / professional title: stručni specijalist / stručna specijalistica javnog sektora (stručni specijalist / stručna specijalistica javnog sektora)
Type of resource	Text
File origin	Born digital
Access conditions	Access restricted to students and staff of home institution
Terms of use
Repository	Digital Repository of the University of Applied Sciences Baltazar Zaprešić
Created on	2022-03-15 14:12:27