Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split

Perić, Marija Gabrijela

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master's thesis

Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split

Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences, 2024. urn:nbn:hr:131:920398

Perić, Marija Gabrijela

University of Zagreb
Faculty of Humanities and Social Sciences
Department of information and Communication sciences

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APA 6th Edition

Perić, M. G. (2024). Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split (Master's thesis). Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:131:920398

MLA 8th Edition

Perić, Marija Gabrijela. "Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split." Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, 2024. https://urn.nsk.hr/urn:nbn:hr:131:920398

Chicago 17th Edition

Harvard

Perić, M. G. (2024). 'Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split', Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, accessed 20 March 2025, https://urn.nsk.hr/urn:nbn:hr:131:920398

Vancouver

Perić MG. Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split [Master's thesis]. Zagreb: University of Zagreb, Faculty of Humanities and Social Sciences; 2024 [cited 2025 March 20] Available at: https://urn.nsk.hr/urn:nbn:hr:131:920398

IEEE

M. G. Perić, "Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split", Master's thesis, University of Zagreb, Faculty of Humanities and Social Sciences, Zagreb, 2024. Available at: https://urn.nsk.hr/urn:nbn:hr:131:920398

Cite this item: https://urn.nsk.hr/urn:nbn:hr:131:920398

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Metadata

Title	Istraživanje zadovoljstva korisnika Gradske knjižnice Marka Marulića Split
Title (english)	User satisfaction study at Marko Marulic City Library in Split
Author	Marija Gabrijela Perić
Mentor	Tomislav Ivanjko (mentor)
Committee member	Ivana Hebrang Grgić (predsjednik povjerenstva)
Committee member	Monika Batur (član povjerenstva)
Committee member	Tomislav Ivanjko (član povjerenstva)
Granter	University of Zagreb Faculty of Humanities and Social Sciences (Department of information and Communication sciences) Zagreb
Defense date and country	2024-05-07, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Information and Communication Sciences Library Science
Abstract	Kako bi ostale relevantna čvorišta intelektualnog, kulturnog i obrazovnog života, narodne knjižnice trebaju biti spremne na prilagodbu kako bi zadovoljile promjenjive potrebe svojih korisnika. Provođenje anketa o zadovoljstvu korisnika pomaže knjižnicama da budu usmjerene prema svojim korisnicima, pružajući im usluge koje najbolje odgovaraju njihovim potrebama i željama. Ovaj rad se sastoji od teorijskog i istraživačkog dijela. Teorijski dio daje opis uloge i poslanja narodnih knjižnica kao i pregled knjižničnih usluga i programa. Rad se također dotiče važnosti marketinga knjižničnih usluga, ali i važnosti vrednovanja poslovanja narodnih knjižnica. Istraživački dio rada analizira zadovoljstvo korisnika Gradske knjižnice Marka Marulića Split, najveće i najposjećenije knjižnice u Splitsko-dalmatinskoj županiji. Podaci su prikupljeni putem online ankete na uzorku od 88 korisnika. Rezultati istraživanja daju praktične smjernice za poboljšanje kvalitete knjižničnih usluga s ciljem unaprjeđenja korisničkog zadovoljstva i iskustva.
Abstract (english)	To remain relevant as hubs of intellectual, cultural, and educational life, public libraries should be ready to adapt to meet the changing needs of their patrons. Conducting user satisfaction surveys among patrons helps libraries to be user-oriented, providing services that best suit their needs and desires. This work consists of a theoretical and research part. The theoretical part describes the role and mission of public libraries, as well as an overview of library services and programs. The paper also touches on the importance of marketing library services and assessing the performance of public libraries. The study presented in this paper analyses user satisfaction at Marko Marulić City Library in Split, the largest and most visited library in Split-Dalmatia County. Data were collected through an online survey of a sample of 88 users. The research results provide practical guidelines for improving the quality of library services to enhance user satisfaction and experience.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:131:920398
Study programme	Title: Information Sciences; specializations in: Archivistics Study, Library Science, Information Sciences (research), Information Sciences (teaching), Museology and heritage management, Informatology Course: Library Science Study programme type: university Study level: graduate Academic / professional title: magistar/magistra bibliotekarstva (magistar/magistra bibliotekarstva)
Type of resource	Text
File origin	Born digital
Access conditions	Open access
Terms of use
Repository	ODRAZ
Created on	2024-05-11 16:37:56