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undergraduate thesis
Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge
Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. urn:nbn:hr:119:208722
Lisak, Nikola
University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Postal Transport

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Lisak, N. (2016). Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:208722

Lisak, Nikola. "Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:119:208722

Lisak, Nikola. "Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2016. https://urn.nsk.hr/urn:nbn:hr:119:208722

Lisak, N. (2016). 'Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 16 April 2024, https://urn.nsk.hr/urn:nbn:hr:119:208722

Lisak N. Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2016 [cited 2024 April 16] Available at: https://urn.nsk.hr/urn:nbn:hr:119:208722

N. Lisak, "Praćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:119:208722

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Metadata
TitlePraćenje i analiza kvalitete prijenosa poštanskih pošiljaka davatelja univerzalne usluge
Title (english)Postal Items Conveyance Quality Monitoring and Analysis of Universal Service Provider
AuthorNikola Lisak
MentorTomislav Kljak (mentor)
Committee memberZvonko Kavran (predsjednik povjerenstva)
Committee memberJasna Blašković Zavada (član povjerenstva)
Committee memberMihaela Bukljaš Skočibušić (član povjerenstva)
GranterUniversity of Zagreb
Faculty of Transport and Traffic Sciences
(Division of Transport)
(Department of Postal Transport)
Zagreb
Defense date and country2016-09-13, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Traffic and Transport Technology
Postal and Telecommunications Traffic
Abstract
Kada se govori o davateljima univerzalne poštanske usluge, kvaliteta prijenosa poštanskih pošiljaka predstavlja jednu od najvažnijih stavki poslovanja. Hrvatska pošta, kao najveći pružatelj poštanskih usluga u Republici Hrvatskoj, pridaje izuzetnu pažnju kvaliteti prijenosa poštanskih pošiljaka, koju je potrebno kontinuirano pratiti i analizirati kako bi se zadržala na zadovoljavajućoj razini za korisnike, ali i za ispunjenje standardiziranih normi kojoj kao članica Europske unije pripada. U radu su analizirane značajke kvalitete prijenosa pošiljaka u unutarnjem i međunarodnom prometu. Također posebna pažnja posvetila se i mogućnostima unapređenja kvalitete usluge Hrvatske pošte, kako bi ista pratila nove trendove plasirane na tržištu u svrhu zadovoljenja očekivanja potrošača.
Abstract (english)
When speaking of providers of universal postal services, transfer quality of postal items represents one of the most important items of business activities. Hrvatska pošta, the largest provider of postal services in the Republic of Croatia, gives great attention to the quality of transfer of postal items, which should be regularly monitored and analyzed in order to maintain satisfactory for users, but also for fulfillment of EU standardized norms. The paper analyzes quality features of transfer of consignments in domestic and international traffic. Also special attention is paid to the possibilities of enhancing the quality of services, so they can stay ahead of new trends on the market in order to satisfy consumers expectations.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:119:208722
Study programmeTitle: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport
Course: Postal Traffic
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
RepositoryFaculty of Transport and Traffic Sciences
Created on2016-12-06 13:25:45

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