Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi

Štoos, Tea

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master's thesis

Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi

Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. urn:nbn:hr:119:902055

Štoos, Tea

University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

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APA 6th Edition

Štoos, T. (2017). Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi (Master's thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:902055

MLA 8th Edition

Štoos, Tea. "Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi." Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2017. https://urn.nsk.hr/urn:nbn:hr:119:902055

Chicago 17th Edition

Harvard

Štoos, T. (2017). 'Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi', Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 19 March 2025, https://urn.nsk.hr/urn:nbn:hr:119:902055

Vancouver

Štoos T. Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi [Master's thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2017 [cited 2025 March 19] Available at: https://urn.nsk.hr/urn:nbn:hr:119:902055

IEEE

T. Štoos, "Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi", Master's thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:119:902055

Cite this item: https://urn.nsk.hr/urn:nbn:hr:119:902055

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Metadata

Title	Analiza ključnih pokazatelja operativne učinkovitosti pružatelja usluga u zračnoj plovidbi
Title (english)	Analysis of the operational key performance indicators in the air navigation service providers
Author	Tea Štoos
Mentor	Tomislav Mihetec (mentor)
Committee member	Andrija Vidović (predsjednik povjerenstva)
Committee member	Arijana Modić (član povjerenstva)
Committee member	Sanja Steiner (član povjerenstva)
Granter	University of Zagreb Faculty of Transport and Traffic Sciences (Division of Transport) (Department of Air Transport) Zagreb
Defense date and country	2017-09-26, Croatia
Scientific / art field, discipline and subdiscipline	TECHNICAL SCIENCES Traffic and Transport Technology Air Traffic
Abstract	Ključna područja performansi služe kao opći okvir za klasificiranje zahtjeva performansi i potrebnih unaprjeđenja. Ključni pokazatelji performansi upotrebljavaju se za postavljanje ciljeva performansi te pokazuju stvarni napredak u ostvarivanju ciljeva performansi. Pokazatelji performansi omogućuju pružateljima usluga u zračnoj plovidbi identifikaciju područja unaprjeđenja i poduzimanje potrebnih mjera za poboljšanje performansi. U diplomskom radu izvršena je identifikacija ključnih područja i pokazatelja performansi od strane ICAO-a, CANSO-a i Europske Komisije. Cilj je uskladiti mjerenje performansi na globalnoj razini i postići integrirani, harmonizirani i interoperabilni sustav upravljanja zračnim prometom. Nakon što je izvršena identifikacija ključnih područja i pokazatelja performansi, provedena je analiza ključnih područja performansi okoliš i kapacitet za Republiku Hrvatsku, Republiku Austriju i Republiku Srbiju.
Abstract (english)	Key performance areas serve as the general framework for classifying performance needs and improvements. Key performance indicators are used to set performance objectives and show real progress in achieving performance objectives. Performance indicators enable air navigation service providers to identify areas of improvement and take the necessary measures to improve performance. In this thesis, key performance areas and indicators are identified by ICAO, CANSO and the European Commission. The goal is to harmonize performance measurement globally and to achieve an integrated, harmonized and interoperable air traffic management system. After the identification of key performance areas and indicators, an analysis of key areas of environmental performance and capacity for the Republic of Croatia, the Republic of Austria and the Republic of Serbia is carried out.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:119:902055
Study programme	Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport Course: Air Traffic and Transport Study programme type: university Study level: graduate Academic / professional title: magistar/magistra inženjer/inženjerka prometa (magistar/magistra inženjer/inženjerka prometa)
Type of resource	Text
File origin	Born digital
Access conditions	Open access
Terms of use
Repository	Faculty of Transport and Traffic Sciences
Created on	2017-10-19 12:06:03