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undergraduate thesis
Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu
Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. urn:nbn:hr:191:188797
Bisaki, Karlo
University of Rijeka
Faculty of Tourism and Hospitality Management

Cite this document

Bisaki, K. (2016). Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu (Undergraduate thesis). Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management. Retrieved from https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, Karlo. "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, Karlo. "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu." Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, 2016. https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki, K. (2016). 'Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu', Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, accessed 24 April 2024, https://urn.nsk.hr/urn:nbn:hr:191:188797

Bisaki K. Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu [Undergraduate thesis]. Opatija: University of Rijeka, Faculty of Tourism and Hospitality Management; 2016 [cited 2024 April 24] Available at: https://urn.nsk.hr/urn:nbn:hr:191:188797

K. Bisaki, "Primjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu", Undergraduate thesis, University of Rijeka, Faculty of Tourism and Hospitality Management, Opatija, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:191:188797

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Metadata
TitlePrimjena načela sustava upravljanja kvalitetom (ISO 9001:2015) u hotelijerstvu
Title (english)Implementation of Quality Management Principles (ISO 9001:2015) in Hotel Industry
AuthorKarlo Bisaki
MentorAna-Marija Vrtodušić Hrgović (mentor)
GranterUniversity of Rijeka
Faculty of Tourism and Hospitality Management
Opatija
Defense date and country2016-09-07, Croatia
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract
Sustavi upravljanja kvalitetom razvili su se primarno u proizvodnom sektoru. Uočene prednosti utjecale su i na njihovu primjenu u uslužnom sektoru pa tako i u hotelijerstvu. Ovi se sustavi temelje na osnovnim načelima bez kojih njihova primjena ne bi bila moguća. U radu se stoga prikazuju osnovna načela sustava upravljanja kvalitetom i to: usmjerenost na kupca, vodstvo, uključivanje ljudi, procesni pristup, poboljšanja, odlučivanje temeljeno na dokazima, te upravljanje odnosima. Zbog uloge koje sustavi upravljanja kvalitetom imaju u hotelijerstvu u radu se naglašavaju specifičnosti hotelske usluge, te što sve čini kvalitetu hotelske usluge.
Keywords
Languagecroatian
URN:NBNurn:nbn:hr:191:188797
Study programmeTitle: Business Economics in Tourism and Hospitalit; moduls: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management, International Tourism and Hospitality Management, Event and Leisure Management; specializations in: Entrepreneurship in Tourism and Hospitality, Tourism Management, Hospitality Management,, International Tourism and Hospitality Managemen, Event and Leisure Management
Course: Hospitality Management,
Study programme type: university
Study level: undergraduate
Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resourceText
File originBorn digital
Access conditionsAccess restricted to students and staff of home institution
Terms of useLicence In copyright icon
RepositoryRepository of Faculty of Tourism and Hospitality Management
Created on2016-11-02 18:50:24

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