Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču

Varga, Nikolina

prikaz prve stranice dokumenta Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču

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master's thesis

Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču

Pula: University of Pula, 2017. urn:nbn:hr:137:858268

Varga, Nikolina

University of Pula

Cite this document

APA 6th Edition

Varga, N. (2017). Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču (Master's thesis). Pula: University of Pula. Retrieved from https://urn.nsk.hr/urn:nbn:hr:137:858268

MLA 8th Edition

Varga, Nikolina. "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:858268

Chicago 17th Edition

Varga, Nikolina. "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču." Master's thesis, University of Pula, 2017. https://urn.nsk.hr/urn:nbn:hr:137:858268

Harvard

Varga, N. (2017). 'Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču', Master's thesis, University of Pula, accessed 23 April 2024, https://urn.nsk.hr/urn:nbn:hr:137:858268

Vancouver

Varga N. Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču [Master's thesis]. Pula: University of Pula; 2017 [cited 2024 April 23] Available at: https://urn.nsk.hr/urn:nbn:hr:137:858268

IEEE

N. Varga, "Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču", Master's thesis, University of Pula, Pula, 2017. Available at: https://urn.nsk.hr/urn:nbn:hr:137:858268

Cite this item: https://urn.nsk.hr/urn:nbn:hr:137:858268

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Metadata

Title	Istraživanje zadovoljstva gostiju u hotelu Valamar Zagreb u Poreču
Title (english)	Survey of guest satisfaction at Hotel Valamar Zagreb in Poreč
Author	Nikolina Varga
Mentor	Dragan Benazić (mentor)
Committee member	Dražen Alerić (predsjednik povjerenstva)
Committee member	Dragan Benazić (član povjerenstva)
Committee member	Erik Ružić (član povjerenstva)
Granter	University of Pula Pula
Defense date and country	2017-02-24, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics Marketing
Abstract	Tema ovoga rada je prikaz zadovoljstvo gostiju u Hotelu Valamar Zagreb u Poreču, uz prikaz nedostataka anketnog listića. Nadalje, ovaj rad daje pregled pojmova hotelijerstva te kvalitete i zadovoljstva u turizmu, ali i načine koje se koriste za mjerenje zadovoljstva gostiju. Osim toga, cilj ovoga rada je dati prijedloge kako poboljšati anketiranje gostiju u hotelskoj kući i povećati razinu zadovoljstva.
Abstract (english)	The theme of this paper is to show the satisfaction of guests in hotel Valamar Zagreb in Poreč, showing deficiencies of the used questionnaire. Furthermore, this paper provides an overview of the concepts of hotel industry, quality and satisfaction in the tourism industry, but also methods that are used to measure guest satisfaction. In addition, the aim of this paper is to make suggestions on how to improve measuring guests' satisfaction in the hotel and how to increase the level of satisfaction.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:137:858268
Study programme	Title: Business Economics; specializations in: Financial Management, Marketing Management, Management and Entrepreneurship, Tourism and Development, Business Informatics Course: Tourism and Development Study programme type: university Study level: graduate Academic / professional title: magistar/magistra ekonomije (magistar/magistra ekonomije)
Type of resource	Text
File origin	Born digital
Access conditions	Open access
Terms of use
Repository	Digital Repository Juraj Dobrila University of Pula
Created on	2018-03-26 12:40:10

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