The attitude of the administration and citizens historically evolving since administrations in the modern sense there, but that's about the end of feudalism, when the absolute monarchy in the period called. Enlightened absolutism first organized modern administration and started over administrative organizations behave government and certain regulatory and control services. The historical development of relations between the administration and citizens takes place in this order: paternalism, democratic state and administration, public relations, shared responsibility. For relations between citizens and the administration in general, it is particularly important to the existence of certain rights in contemporary constitutions established as a civil right. In Croatia, the rights of citizens to administration have been established and guaranteed by the Constitution and laws as such. The Law on the State Administration. The modern model of public administration the Croatian government represents the public administration reform project e - citizens with the aim of transparency and communication between citizens and public administration via the Internet, which enables saving and streamlining administrative procedures.