prikaz prve stranice dokumenta Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
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završni rad
Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
Dubrovnik: RIT Croatia, 2020. urn:nbn:hr:229:809062
Batoš, Dpora
RIT Croatia

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Batoš, D. (2020). Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, Dpora. "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area." Završni rad, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, Dpora. "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area." Završni rad, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš, D. (2020). 'Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area', Završni rad, RIT Croatia, citirano: 19.04.2024., https://urn.nsk.hr/urn:nbn:hr:229:809062

Batoš D. Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area [Završni rad]. Dubrovnik: RIT Croatia; 2020 [pristupljeno 19.04.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:809062

D. Batoš, "Reliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area", Završni rad, RIT Croatia, Dubrovnik, 2020. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:809062

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Podaci o radu
NaslovReliability and validity of customer satisfaction questionnaires in hotels in Dubrovnik area
AutorDpora Batoš
MentorMilena Kužnin (mentor)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2020-04-24, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Trgovina i turizam
Sažetak
The customer satisfaction questionnaire was the most used tool to measure the satisfaction of customers in hotel industry. From the hotel’s perspective, it was important to fulfill the needs and wishes of their customers and provide them with great customer experience. This measure was used in order to improve overall service quality. This paper showed what the important elements of good questionnaires are. The analysis of questionnaires of hotels in Dubrovnik area showed lack of usage of the main quality dimensions that are the principal part of constructing the questionnaire itself.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:809062
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: stručni
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
RepozitorijDigitalni repozitorij RIT Croatia
Datum i vrijeme pohrane2020-07-03 12:52:57

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