The Importance of Foreign Languages in Resolving
 Customers’ Complaints in Hospitality Industry

Urlović, Mia

prikaz prve stranice dokumenta The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry

Preuzmi
PDF 286.68 KB

završni rad

The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry

Dubrovnik: RIT Croatia, 2018. urn:nbn:hr:229:996771

Urlović, Mia

RIT Croatia

Citirajte ovaj rad

APA 6th Edition

Urlović, M. (2018). The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:996771

MLA 8th Edition

Urlović, Mia. "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry." Završni rad, RIT Croatia, 2018. https://urn.nsk.hr/urn:nbn:hr:229:996771

Chicago 17th Edition

Urlović, Mia. "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry." Završni rad, RIT Croatia, 2018. https://urn.nsk.hr/urn:nbn:hr:229:996771

Harvard

Urlović, M. (2018). 'The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry', Završni rad, RIT Croatia, citirano: 23.04.2024., https://urn.nsk.hr/urn:nbn:hr:229:996771

Vancouver

Urlović M. The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry [Završni rad]. Dubrovnik: RIT Croatia; 2018 [pristupljeno 23.04.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:996771

IEEE

M. Urlović, "The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry", Završni rad, RIT Croatia, Dubrovnik, 2018. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:996771

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:229:996771

Prijavite se u repozitorij kako biste mogli spremiti objekt u svoju listu.

Podaci o radu

Naslov	The Importance of Foreign Languages in Resolving Customers’ Complaints in Hospitality Industry
Autor	Mia Urlović
Mentor	Zrinka Friganović Sain (mentor)
Član povjerenstva	Rebecca Charry (predsjednik povjerenstva)
Ustanova koja je dodijelila akademski / stručni stupanj	RIT Croatia Dubrovnik
Datum i država obrane	2018-05-03, Hrvatska
Znanstveno / umjetničko područje, polje i grana	DRUŠTVENE ZNANOSTI Ekonomija Trgovina i turizam
Sažetak	The purpose of this project is to find how relevant it is the knowledge of foreign languages in customers' complaints resolution in hospitality industry. In order to find the answer to this question, the author has identified different categories of customers as well as different reasons why they choose to complain or not. The questionnaire was chosen to collect data and it was distributed to RIT Croatia students from Hospitality and Service Management Program as well as to full-time employees in hospitality industry. The results obtained has shown the difference in the perception of the importance of foreign languages in the process of resolution of customers' complaints. Since this process has a great importance in overall tourism business, it is clear that any data related to it that could help improve dealings with customers could be potentially valid and important not only to make customers satisfied but also to help the company stay competitive on the market.
Ključne riječi
Jezik	engleski
URN:NBN	urn:nbn:hr:229:996771
Studijski program	Naziv: Service Management Vrsta studija: stručni Stupanj studija: stručni Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursa	Tekst
Način izrade datoteke	Izvorno digitalna
Prava pristupa	Otvoreni pristup
Uvjeti korištenja
Repozitorij	Digitalni repozitorij RIT Croatia
Datum i vrijeme pohrane	2018-07-06 09:41:53

Nacionalna i sveučilišna knjižnica u Zagrebu

Dabar