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Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels
Dubrovnik: RIT Croatia, 2020. urn:nbn:hr:229:136194
Horvat, Paula
RIT Croatia

Citirajte ovaj rad

Horvat, P. (2020). Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:136194

Horvat, Paula. "Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels." Završni rad, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:136194

Horvat, Paula. "Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels." Završni rad, RIT Croatia, 2020. https://urn.nsk.hr/urn:nbn:hr:229:136194

Horvat, P. (2020). 'Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels', Završni rad, RIT Croatia, citirano: 18.04.2024., https://urn.nsk.hr/urn:nbn:hr:229:136194

Horvat P. Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels [Završni rad]. Dubrovnik: RIT Croatia; 2020 [pristupljeno 18.04.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:136194

P. Horvat, "Understanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels", Završni rad, RIT Croatia, Dubrovnik, 2020. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:136194

Za citiranje koristite ovu mrežnu adresu: https://urn.nsk.hr/urn:nbn:hr:229:136194
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Podaci o radu
NaslovUnderstanding Work Conflicts Among Family and Non-Family Employees – Applications in Family Hotels
AutorPaula Horvat
MentorMilena Kužnin (mentor)
Ustanova koja je dodijelila
akademski / stručni stupanj		RIT Croatia
Dubrovnik
Datum i država obrane2020-04-24, Hrvatska
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Trgovina i turizam
Sažetak
Family owned hotels in Croatia represent specific niche that attracts many customers even though there is no official record of them. In family owned hotels, there are family and non-family employees that have different view on business. At a work place, conflicts arise and it is important to see what is the main cause and how they can be resolved. Online questionnaire was distributed to members of National Association of Small and Family Hotels in Croatia and it shows that most of the employees, regardless of their family or non-family belonging are resolving conflicts by open communication. Majority of conflicts come out because of unclear work tasks, distrust and lack of tolerance among employees, disagreement with supervisor and wrong perception.
Ključne riječi
Jezikengleski
URN:NBNurn:nbn:hr:229:136194
Studijski programNaziv: Service Management
Vrsta studija: stručni
Stupanj studija: stručni
Akademski / stručni naziv: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (bacc. oec.)
Vrsta resursaTekst
Način izrade datotekeIzvorno digitalna
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
RepozitorijDigitalni repozitorij RIT Croatia
Datum i vrijeme pohrane2020-07-03 08:58:09

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