|Sažetak rada|| |
Within internal market employees´ emotional attitudes form a ''collective mind'' as a highly abstract, hierarchically organized set of patterns of thoughts and behaviour, corresponding to the employees' basic traits, attitudes, values, beliefs, motives, goals and interests. These constructs might be observed as different, but equally important features of their psychological individuality and, thus, they might be considered to be the basic unit for the description of the internal market´s performance. The research is conducted on the anonymous sample of 16 employees viewed as internal customers, whose self-reports were imported as both managerial and staff's emotional responses regarding their intra-personal, interpersonal and work-place relationships. The research asserts employees emotional competence to identify, understand, express/listen, regulate and use their own and others' emotions, as a managerial tool that shapes internal customers´ conscious thoughts and behaviour. The research made at the group level provides a support for the assumption that internal customers' attitudes within analysed modern global industry tend to be well-attuned and integrated on a collective level regarding their attitudes towards themselves, others and the business organisation they work in. Therefore, internal customers´ attitudes are considered to be forming a specific emotional mind-set within the internal market while producing the patterns of agreeable thinking and pro-social behaviour.
|Naziv studijskog programa||Poslovna ekonomija; smjerovi: Financije i bankarstvo, Poduzetništvo, Menadžment, Financije i računovodstvo, Marketing, Međunarodno poslovanje, Informatičko poslovanje |