Upravljanje kvalitetom na primjeru poduzeća X

Bajto, Boris

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master's thesis

Upravljanje kvalitetom na primjeru poduzeća X

Specijalistički završni rad

Zaprešić: The University of Applied Sciences Baltazar Zaprešić, 2022. urn:nbn:hr:129:835450

Bajto, Boris

The University of Applied Sciences Baltazar Zaprešić
Chair of Economics, Management and Marketing

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APA 6th Edition

Bajto, B. (2022). Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad (Master's thesis). Zaprešić: The University of Applied Sciences Baltazar Zaprešić. Retrieved from https://urn.nsk.hr/urn:nbn:hr:129:835450

MLA 8th Edition

Bajto, Boris. "Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad." Master's thesis, The University of Applied Sciences Baltazar Zaprešić, 2022. https://urn.nsk.hr/urn:nbn:hr:129:835450

Chicago 17th Edition

Harvard

Bajto, B. (2022). 'Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad', Master's thesis, The University of Applied Sciences Baltazar Zaprešić, accessed 26 December 2024, https://urn.nsk.hr/urn:nbn:hr:129:835450

Vancouver

Bajto B. Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad [Master's thesis]. Zaprešić: The University of Applied Sciences Baltazar Zaprešić; 2022 [cited 2024 December 26] Available at: https://urn.nsk.hr/urn:nbn:hr:129:835450

IEEE

B. Bajto, "Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad", Master's thesis, The University of Applied Sciences Baltazar Zaprešić, Zaprešić, 2022. Available at: https://urn.nsk.hr/urn:nbn:hr:129:835450

Cite this item: https://urn.nsk.hr/urn:nbn:hr:129:835450

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Metadata

Title	Upravljanje kvalitetom na primjeru poduzeća X : Specijalistički završni rad
Title (english)	Quality management in the company X
Author	Boris Bajto
Mentor	Zoran Stanko (mentor)
Committee member	Ninoslav Gregurić-Bajza (predsjednik povjerenstva)
Granter	The University of Applied Sciences Baltazar Zaprešić (Chair of Economics, Management and Marketing) Zaprešić
Defense date and country	2022-10-19, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics Organization and Management
Abstract	Od osnutka RH pa sve do njezinoga ulaska u EU, segment proizvodnje i opskrbe električnom energijom bio je u potpunosti pod monopolom poduzeća HEP d.d. Ono je u vlasništvu same države, te nudi opskrbu električnom energijom kućanstvima i poslovnim subjektima. Do samog trenutka ulaska naše zemlje u EU, u poduzeću se nije vodila prevelika briga o kvaliteti pružene usluge, pošto je tržište bilo neupitno. No, nakon toga su na tržište RH ušli različiti inozemni opskrbljivači, koji su postali konkurencija poduzeću HEP d.d. u pogledu nuđenja jeftinije električne energije, premda su za distribuciju koristili njegovu mrežu. Zbog toga je poduzeće HEP d.d. u vlastito poslovanje moralo uvesti sustav potpunog upravljanja kvalitetom (TQM) na svim razinama organizacijske strukture i u svim proizvodnim pogonima, kako bi zadržalo svoj postojeći udio na samom tržištu i dobar ugled u svijesti krajnjih potrošača. TQM podrazumijeva uključenost svih zaposlenih u sustav kontrole i konstantnu kontrolu procesa proizvodnje, a zatim i egzaktno eliminiranje zamijećenih propusta. Ovakav pristup omogućava drastično viši stupanj kvalitete usluga, gdje se težnja postavlja na to da čitavo poslovanje zadovoljava sve kriterije upravljanja kvalitetom i svjetske standarde.
Abstract (english)	From the founding of the Republic of Croatia until its entry into the EU, the production and supply of electricity was completely under the monopoly of the company HEP d.d. It is owned by the state itself, and offers electricity supply to households and businesses. Until the very moment of our country's entry into the EU, the company did not pay too much attention to the quality of service, since the market was unquestionable. However, after that, various foreign suppliers entered the Croatian market, which became competitors to the company HEP d.d. in terms of offering cheaper electricity, although they used his network for distribution. That is why the company HEP d.d. had to introduce a Total Quality Management (TQM) system in its own business at all levels of the organizational structure and in all production facilities, in order to maintain its existing market share and good reputation in the minds of end consumers. TQM implies the involvement of all employees in the control system and constant control of the production process, as well as the exact elimination of observed omissions. This approach enables a drastically higher level of service quality, where the aim is to ensure that the entire business meets all quality management criteria and world standards.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:129:835450
Study programme	Title: Public Sector Management - Specialist Professional Graduate Studies Study programme type: professional Study level: specialist graduate Academic / professional title: magistar / magistra menadžmenta javnog sektora (magistar / magistra menadžmenta javnog sektora)
Type of resource	Text
File origin	Born digital
Access conditions	Access restricted to students and staff of home institution
Terms of use
Repository	Digital Repository of the University of Applied Sciences Baltazar Zaprešić
Created on	2023-05-12 09:06:27