Upravljanje kvalitetom

Kraus, Milica

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undergraduate thesis

Upravljanje kvalitetom

Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics in Osijek, 2016. urn:nbn:hr:145:674497

Kraus, Milica

Josip Juraj Strossmayer University of Osijek
Faculty of Economics and Business in Osijek
Chair of Quantitative Methods and Informatics

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APA 6th Edition

Kraus, M. (2016). Upravljanje kvalitetom (Undergraduate thesis). Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek. Retrieved from https://urn.nsk.hr/urn:nbn:hr:145:674497

MLA 8th Edition

Kraus, Milica. "Upravljanje kvalitetom." Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, 2016. https://urn.nsk.hr/urn:nbn:hr:145:674497

Chicago 17th Edition

Harvard

Kraus, M. (2016). 'Upravljanje kvalitetom', Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, accessed 22 September 2024, https://urn.nsk.hr/urn:nbn:hr:145:674497

Vancouver

Kraus M. Upravljanje kvalitetom [Undergraduate thesis]. Osijek: Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek; 2016 [cited 2024 September 22] Available at: https://urn.nsk.hr/urn:nbn:hr:145:674497

IEEE

M. Kraus, "Upravljanje kvalitetom", Undergraduate thesis, Josip Juraj Strossmayer University of Osijek, Faculty of Economics and Business in Osijek, Osijek, 2016. Available at: https://urn.nsk.hr/urn:nbn:hr:145:674497

Cite this item: https://urn.nsk.hr/urn:nbn:hr:145:674497

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Metadata

Title	Upravljanje kvalitetom
Author	Milica Kraus
Mentor	Jerko Glavaš (mentor)
Committee member	Jerko Glavaš (predsjednik povjerenstva)
Committee member	Martina Briš Alić (član povjerenstva)
Committee member	Boris Crnković (član povjerenstva)
Granter	Josip Juraj Strossmayer University of Osijek Faculty of Economics and Business in Osijek (Chair of Quantitative Methods and Informatics) Osijek
Defense date and country	2016-09-12, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics Organization and Management
Abstract	Porastom međunarodne razmjene, konkurencije, napretkom u informacijskom i komunikacijskom sektoru i tehnološkom napretku te pojavom globalizacije brišu se granice koje su ranije sprečavale razmjenu međunarodnih razmjera, te se otvaraju tržišta bez obzira na kulturološke, geografske i druge različitosti. Poduzeća ulažu dodatne napore u pozicioniranju na nacionalnom, regionalnom i globalnom tržištu, te teže povećavanju svoju konkurentnost. Pri tome se kvaliteta koju očekuju potrošači prepoznaje kao poslovna filozofija, te sredstvo kojim se može poboljšati konkurentnost. Menadžment kvalitete utječe na formiranje odrednica poslovanja i usmjeravanje poslovnih aktivnosti u smjeru postizanja kvalitete poslovanja. Usredotočuje se na ostvarivanje rezultata vezanih za kvalitetu, te se brine o tome da se na odgovarajući način zadovolje potrebe, očekivanja i zahtjevi korisnika. S obzirom na to da je kvaliteta danas bitan, ako ne i presudan faktor u poslovanju poduzeća, u radu su obuhvaćeni osnovni aspekti procesa upravljanja kvalitetom usluge.
Abstract (english)	The increase in international trade, competition, advances in information and communication sector and technological advances, as the advent of globalization, have erased borders which had previously prevented the exchange on international scale, and opened markets regardless of cultural, geographical and other differences. Companies invest additional effort in positioning it selves as successful at national, regional and global markets in order to enhance its competitiveness. The quality expected by consumers today has been recognised as a business philosophy which can improve competitiveness of each company. Quality management influences the formation of business principles and direction of business activities towards achieving high-quality operations. Modern management focuses on the achievement of results related to the quality and cares of meeting the expectations of modern customers in order to make them satisfied with its products and services. Given that the quality became an essential, if not the decisive factor in business enterprises, this study describes basic aspects of the quality management process
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:145:674497
Study programme	Title: professional study commerce Study programme type: professional Study level: undergraduate Academic / professional title: stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije (stručni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) ekonomije)
Type of resource	Text
File origin	Born digital
Access conditions	Access restricted to students and staff of home institution
Terms of use
Repository	EFOS REPOSITORY
Created on	2016-12-06 13:49:01