Podaci o klijentima i proces upravljanja odnosima s kljentima

Crnković, Josip

prikaz prve stranice dokumenta Podaci o klijentima i proces upravljanja odnosima s kljentima

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master's thesis

Podaci o klijentima i proces upravljanja odnosima s kljentima

Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2010. urn:nbn:hr:211:621179

Crnković, Josip

University of Zagreb
Faculty of Organization and Informatics

Cite this document

APA 6th Edition

Crnković, J. (2010). Podaci o klijentima i proces upravljanja odnosima s kljentima (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:621179

MLA 8th Edition

Crnković, Josip. "Podaci o klijentima i proces upravljanja odnosima s kljentima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2010. https://urn.nsk.hr/urn:nbn:hr:211:621179

Chicago 17th Edition

Crnković, Josip. "Podaci o klijentima i proces upravljanja odnosima s kljentima." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2010. https://urn.nsk.hr/urn:nbn:hr:211:621179

Harvard

Crnković, J. (2010). 'Podaci o klijentima i proces upravljanja odnosima s kljentima', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 13 January 2025, https://urn.nsk.hr/urn:nbn:hr:211:621179

Vancouver

Crnković J. Podaci o klijentima i proces upravljanja odnosima s kljentima [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2010 [cited 2025 January 13] Available at: https://urn.nsk.hr/urn:nbn:hr:211:621179

IEEE

J. Crnković, "Podaci o klijentima i proces upravljanja odnosima s kljentima", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2010. Available at: https://urn.nsk.hr/urn:nbn:hr:211:621179

Cite this item: https://urn.nsk.hr/urn:nbn:hr:211:621179

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Metadata

Title	Podaci o klijentima i proces upravljanja odnosima s kljentima
Title (english)	Customer data and the process of customer relationship management
Author	Josip Crnković
Mentor	Goran Bubas (mentor) MBZ: 210852
Committee member	Neven Vrček MBZ: 218614
Granter	University of Zagreb Faculty of Organization and Informatics Varaždin
Defense date and country	2010-09-15, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Information and Communication Sciences Organization and Informatics
Abstract	U radu je bilo govora o važnosti klijenata za tvrtku te o akviziciji i zadržavanju istih. Dan je pregled tipova CRM sustava, povijesti UOK-a. Govorilo se o rizicima, faktorima uspjeha i ključnim čimbenicima unutar procesa Upravljanja odnosima s klijentima. Sam proces je prikazan kroz podprocese te su dane brojne smjernice o uvođenju/implementaciji. Teorija je popraćena mnogim primjerima. Na kraju je napravljen anketni list za studente vezan uz zadovoljstvo radom i uslugama mobilnih operatera (praktični rad).
Keywords
Language	croatian
URN:NBN	urn:nbn:hr:211:621179
Study programme	Title: Database and Knowledge Base Studies Study programme type: university Study level: graduate Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resource	Text
File origin	Born digital
Access conditions	Access restricted to students and staff of home institution
Terms of use
Repository	Faculty of Organization and Informatics - Digital Repository
Created on	2017-01-26 12:00:59