ITIL i upravljanje razinama ICT usluga

Kumek, Nikola

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master's thesis

ITIL i upravljanje razinama ICT usluga

Varaždin: University of Zagreb, Faculty of Organization and Informatics Varaždin, 2011. urn:nbn:hr:211:805377

Kumek, Nikola

University of Zagreb
Faculty of Organization and Informatics

Cite this document

APA 6th Edition

Kumek, N. (2011). ITIL i upravljanje razinama ICT usluga (Master's thesis). Varaždin: University of Zagreb, Faculty of Organization and Informatics. Retrieved from https://urn.nsk.hr/urn:nbn:hr:211:805377

MLA 8th Edition

Kumek, Nikola. "ITIL i upravljanje razinama ICT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:805377

Chicago 17th Edition

Kumek, Nikola. "ITIL i upravljanje razinama ICT usluga." Master's thesis, University of Zagreb, Faculty of Organization and Informatics, 2011. https://urn.nsk.hr/urn:nbn:hr:211:805377

Harvard

Kumek, N. (2011). 'ITIL i upravljanje razinama ICT usluga', Master's thesis, University of Zagreb, Faculty of Organization and Informatics, accessed 28 December 2024, https://urn.nsk.hr/urn:nbn:hr:211:805377

Vancouver

Kumek N. ITIL i upravljanje razinama ICT usluga [Master's thesis]. Varaždin: University of Zagreb, Faculty of Organization and Informatics; 2011 [cited 2024 December 28] Available at: https://urn.nsk.hr/urn:nbn:hr:211:805377

IEEE

N. Kumek, "ITIL i upravljanje razinama ICT usluga", Master's thesis, University of Zagreb, Faculty of Organization and Informatics, Varaždin, 2011. Available at: https://urn.nsk.hr/urn:nbn:hr:211:805377

Cite this item: https://urn.nsk.hr/urn:nbn:hr:211:805377

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Metadata

Title	ITIL i upravljanje razinama ICT usluga
Title (english)	ITIL and Service Level Management
Author	Nikola Kumek
Mentor	Zdravko Krakar (mentor) MBZ: 139642
Committee member	Vjeran Strahonja MBZ: 95553
Granter	University of Zagreb Faculty of Organization and Informatics Varaždin
Defense date and country	2011-10-04, Croatia
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Information and Communication Sciences Organization and Informatics
Abstract	ITIL (eng. Information Technology Infrastructure Library) je najrašireniji pristup upravljanju razinama ICT usluga. U radu je obradjeno upravljanje razinama ICT usluga kao dio ITIL-a. Oblikovanje SLM procesa. Određivanje zahtjeva za razinama ICT usluga. Izrada SLA i OLA. Nadzor i audit ostvarenja obveza iz ovih dokumenata. Unapređenje odnosa zainteresiranih strana. Programska potpora upravljanju razinama ICT usluga.
Keywords
Language	croatian
URN:NBN	urn:nbn:hr:211:805377
Study programme	Title: Database and Knowledge Base Studies Study programme type: university Study level: graduate Academic / professional title: magistar/magistra informatike (magistar/magistra informatike)
Type of resource	Text
File origin	Born digital
Access conditions	Access restricted to students and staff of home institution
Terms of use
Repository	Faculty of Organization and Informatics - Digital Repository
Created on	2017-01-26 14:07:12