Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman

Pedišić, Katarina

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undergraduate thesis

Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman

Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. urn:nbn:hr:119:881197

Pedišić, Katarina

University of Zagreb
Faculty of Transport and Traffic Sciences
Division of Transport
Department of Air Transport

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APA 6th Edition

Pedišić, K. (2020). Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman (Undergraduate thesis). Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences. Retrieved from https://urn.nsk.hr/urn:nbn:hr:119:881197

MLA 8th Edition

Pedišić, Katarina. "Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman." Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, 2020. https://urn.nsk.hr/urn:nbn:hr:119:881197

Chicago 17th Edition

Harvard

Pedišić, K. (2020). 'Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman', Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, accessed 18 August 2024, https://urn.nsk.hr/urn:nbn:hr:119:881197

Vancouver

Pedišić K. Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman [Undergraduate thesis]. Zagreb: University of Zagreb, Faculty of Transport and Traffic Sciences; 2020 [cited 2024 August 18] Available at: https://urn.nsk.hr/urn:nbn:hr:119:881197

IEEE

K. Pedišić, "Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman", Undergraduate thesis, University of Zagreb, Faculty of Transport and Traffic Sciences, Zagreb, 2020. Available at: https://urn.nsk.hr/urn:nbn:hr:119:881197

Cite this item: https://urn.nsk.hr/urn:nbn:hr:119:881197

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Metadata

Title	Analiza aktivnosti Welcome službe u Zračnoj luci Franjo Tuđman
Title (english)	Analysis of Welcome Service Activities at the Franjo Tuđman Airport
Author	Katarina Pedišić
Mentor	Ružica Škurla Babić (mentor)
Committee member	Igor Štimac (predsjednik povjerenstva)
Committee member	Matija Bračić (član povjerenstva)
Committee member	Andrija Vidović (član povjerenstva)
Granter	University of Zagreb Faculty of Transport and Traffic Sciences (Division of Transport) (Department of Air Transport) Zagreb
Defense date and country	2020-09-01, Croatia
Scientific / art field, discipline and subdiscipline	TECHNICAL SCIENCES Traffic and Transport Technology Air Traffic
Abstract	Primarna djelatnost Welcome službe jest asistencija pri prihvatu i otpremi posebnih kategorija putnika na zračnoj luci. Aktivnosti koje se pritom provode, određene su u skladu s potrebama putnika i pravilima zračne luke i prijevoznika. To dovodi do mogućih nepodudarnosti na globalnoj razini, što se posebno uočava kod izrazito malih zračnih luka. Za izbjegavanje tog problema istražene su aktivnosti Welcome službe na Zračnoj luci Franjo Tuđman. Analizirane su procedure prihvata i otpreme, kao i nepravilnosti u prijevozu putnika s kojima se djelatnici svakodnevno susreću. Raščlambom planiranih i izvanrednih situacija utvrđene su dužnosti Welcome službe na odabranoj zračnoj luci.
Abstract (english)	The primary activity of the Welcome Service is assistance in receiving and dispatching special categories of passengers at the airport. The activities carried out are determined in accordance with the needs of passengers and the rules of the airport and carriers. This leads to possible discrepancies globally, which is especially noticeable at extremely small airports. To avoid this problem, the activities of the Welcome Service at Franjo Tuđman Airport were investigated. Acceptance and departure procedures were analyzed, as well as irregularities in passenger transport that employees encounter on daily basis. The analysis of planned and emergency situations determined the duties of the Welcome Service at the selected airport.
Keywords
Keywords (english)
Language	croatian
URN:NBN	urn:nbn:hr:119:881197
Study programme	Title: Traffic and Transport; specializations in: Road Traffic and Transport, Railway Traffic and Transport, Water Traffic and Transport, Air Traffic and Transport, Postal Traffic, Information and Communication Traffic, Urban Traffic and Transport Course: Road Traffic and Transport Study programme type: university Study level: undergraduate Academic / professional title: sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa (sveučilišni/a prvostupnik/prvostupnica (baccalaureus/baccalaurea) inženjer/inženjerka prometa)
Type of resource	Text
File origin	Born digital
Access conditions	Open access
Terms of use
Repository	Faculty of Transport and Traffic Sciences
Created on	2020-10-13 09:57:17