Title Uloga integrirane marketinške komunikacije u internom marketingu
Title (english) The role of integrated marketing communication in internal marketing
Author Lea Sokač
Mentor Dijana Vuković (mentor)
Committee member Anica Hunjet (predsjednik povjerenstva)
Committee member Dijana Vuković (član povjerenstva)
Committee member Damira Keček (član povjerenstva)
Granter University North (University centre Varaždin) (Department of Business Economics) Koprivnica
Defense date and country 2022-09-12, Croatia
Scientific / art field, discipline and subdiscipline SOCIAL SCIENCES Economics Marketing
Abstract Tema diplomskog rada je „Uloga integrirane marketinške komunikacije u internom marketingu.“ Kroz sam rad obrađivali su se pojmovi komunikacije, njenih determinanti, oblika i funkcija, elementi marketinških komunikacija, učinci same komunikacije, te integrirana marketinška komunikacija. Nadalje, rad se bavio internim marketingom kroz njegovu povijest, pojmom internog marketinga, te njegovim upravljanjem i primjernom u praksi. Kao primjer internog marketinga u praksi, uzeta je jedna od vodećih prehrambenih kompanija u regiji, a to je Atlantic Grupa. Kako se razvija informacijska i komunikacijska tehnologija tako se mijenja i svakodnevni život ljudi, kako poslovni tako i privatni. Integrirana marketinška komunikacija pokušava kroz razne oblike oglašavanja i promocije doprijeti do što većeg broja potrošača. Na taj način informacije potrošačima postaju lako dostupne, komunikacija je brža i kvalitetnija, te je lakše stupiti u kontakt sa samim potrošačima. Zaposlenici predstavljaju sve veći faktor svake korporacije jer su sve više u stalnom doticaju s potrošačima. Predstavljaju ljudske resurse u korporacijama, te oni imaju važnu ulogu kod pružanja što kvalitetnije usluge potrošačima. Tu nastupa interni marketing. Internim marketingom pokušava se izgraditi kultura i korporacijska marka same korporacije, a bazira se na komuniciranju sa zaposlenicima. Bitno je poticati i motivirati zaposlenike kako bi bili potaknuti što bolje i kvalitetnije obavljati svoje poslove, te ostvarivati što kvalitetniju komunikaciju s potrošačima. Fokus internog marketinga baziran je na zadržavanje najboljih zaposlenika koji su orijentirani prema kupcima. Menadžeri imaju posao da zaposlenicima osiguravaju i omogućuju sve što je potrebno za njihov rad, te kako bi taj rad bio što kvalitetniji. Cilj rada je doznati u kojoj je mjeri zaposleno stanovništvo Republike Hrvatske upoznato s internim marketingom u poduzećima, te dovodi li integrirana marketinška komunikacija i njeno korištenje u praksi do povećanja prodaje proizvoda.
Abstract (english) The topic of the thesis is "The role of integrated marketing communication in internal marketing." Through the paper, the concepts of communication, its determinants, forms and functions, elements of marketing communications, the effects of communication itself, and integrated marketing communication were discussed. Furthermore, the paper has dealt with internal marketing throughout its history, the concept of internal marketing, and its management and applied in practice. As an example of internal marketing in practice, one of the leading food companies in the region was taken, and that is Atlantic Grupa. As information and communication technology evolves, so does the daily lives of people, both business and private. Integrated marketing communication tries to reach as many consumers as possible through various forms of advertising and promotion. In this way, information becomes easily accessible to consumers, communication is faster and better, and it is easier to get in touch with consumers themselves. Employees are a growing factor in every corporation as they are increasingly in constant contact with consumers. They represent human resources in corporations, and they play an important role in providing the highest quality service to consumers. This is where internal marketing comes into play. Internal marketing tries to build the culture and corporate brand of the corporation itself, and is based on communicating with employees. It is important to encourage and motivate employees in order to encourage them to do their jobs better and with better quality, and to achieve the best possible communication with consumers. The focus of internal marketing is based on retaining the best customer-oriented employees. Managers have a job to provide and provide employees with everything they need for their work, and to make that work as high quality as possible. The aim of this paper is to find out to what extent the employed population of the Republic of Croatia is familiar with internal marketing in companies, and whether integrated marketing communication and its use in practice leads to an increase in product sales.
Keywords
holistički marketing
integrirana marketinška komunikacija
interni marketing
komunikacija
Keywords (english)
holistic marketing
integrated marketing communication
internal marketing
communication
Language croatian
URN:NBN urn:nbn:hr:122:857429
Study programme Title: Business Economics; specializations in: Tourism and International Trade Course: Tourism and International Trade Study programme type: university Study level: graduate Academic / professional title: magistar/magistra poslovne ekonomije (magistar/magistra poslovne ekonomije)
Type of resource Text
File origin Born digital
Access conditions Open access
Terms of use
Repository University North Digital Repository
Created on 2022-12-27 10:41:45