završni rad
“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints
Dubrovnik: RIT Croatia, 2019. urn:nbn:hr:229:176546

Miloslavić, Maria
RIT Croatia

Citirajte ovaj rad

Miloslavić, M. (2019). “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints (Završni rad). Dubrovnik: RIT Croatia. Preuzeto s https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, Maria. "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints." Završni rad, RIT Croatia, 2019. https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić, M. (2019). '“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints', Završni rad, RIT Croatia, citirano: 18.04.2024., https://urn.nsk.hr/urn:nbn:hr:229:176546

Miloslavić M. “The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints [Završni rad]. Dubrovnik: RIT Croatia; 2019 [pristupljeno 18.04.2024.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:176546

M. Miloslavić, "“The customer is not always right”: Frontline employees’ perspective and coping with illegitimate customer complaints", Završni rad, RIT Croatia, Dubrovnik, 2019. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:229:176546

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